How Clean Co Earns Your Trust: Our Rigorous Cleaner Vetting & Verification Process

At Clean Co, we know that letting cleaners into your office, school, or healthcare facility is about far more than dusting and mopping. You’re trusting us with your people, your data, and your reputation. That’s why trust isn’t a “nice-to-have” in our business model. It’s the core of how we hire, train, and manage every member of our team.

Our vetting and verification process has been built to reflect that responsibility. Whether we’re servicing a busy corporate office, a childcare centre, or a medical clinic, we understand that who we send on-site matters just as much as how well they clean. We don’t just aim for spotless spaces; we aim to deliver peace of mind.

Why Cleaner Vetting Matters for Your Business

Each time a cleaner walks into your premises, they step into your operational world. In environments involving children, patients, or confidential information, the stakes are even higher. Without a structured screening process, organisations expose themselves to risks that can’t be wiped away with a cloth.

Clean Co treats vetting as the first line of defence against issues that could impact safety, compliance, and brand image. Trust must be earned through systems, not assumptions.

The Hidden Risks of Poor Vetting

Hiring cleaners without proper checks or training can lead to:

• Theft or Property Damage: Unscreened staff may put your assets and workplace security at risk. 
• Health & Hygiene Issues: Using incorrect cleaning methods increases the risk of infections, particularly in medical and childcare settings. 
• Reputational Damage: A single incident caused by an unvetted cleaner can lead to complaints, negative reviews, and lost business. 

Industry experience shows that internal risks like poorly selected staff can be as damaging as external threats. Our process is built to minimise those risks before they ever reach your door.

Our Multi-Step Vetting Process: Trust by Design

Our recruitment process is a structured, multi-stage system designed to ensure every cleaner reflects Clean Co’s standards of professionalism, safety, and reliability.

1. Pre-Screening: Filtering the Right People

Every candidate starts with a strict pre-screening phase:

• Application & Eligibility Review: We assess commercial cleaning experience, attention to detail, and flexibility in working across various environments and shifts. 
• Resume Checks: We review work history, skills, and any employment gaps that may raise questions about reliability. 
• Relevant Industry Background: Preference is given to those with experience in sectors like hospitality, healthcare, aged care, or childcare, where responsibility and compliance are critical. 

Only candidates who meet our baseline standards move forward.

2. Face-to-Face Interviews: Looking Beyond the CV

Shortlisted applicants are invited for in-depth interviews where we evaluate:

• Behavioural Responses: How they would manage real-world situations, such as spills, biohazards, or sensitive client interactions. 
• Soft Skills: Communication, attitude, initiative, and customer service mindset are all essential for consistent, professional service on-site. 

3. Police Checks & Background Verification

Security is non-negotiable at Clean Co. Every cleaner must successfully clear:

• NSW Police Background Checks: Especially important when working in schools, clinics, and high-security offices. 
• Identity & Work Rights Verification: We confirm legal right to work in Australia and validate government-issued documents. 
• Criminal History Assessment: Any history that could pose a risk in sensitive environments is grounds for rejection. 

4. Reference Checks: Confirming Reliability in the Real World

We speak directly with previous employers to verify:

• Attendance & Punctuality: Whether they showed up consistently and on time. 
• Work Quality & Attitude: How well they followed instructions, handled feedback, and worked as part of a team. 
• Any Red Flags: Issues like misconduct, unreliability, or customer complaints are taken seriously and may halt the hiring process. 

5. Trial Cleaning Shift: Testing Performance on the Job

No cleaner is permanently placed with clients without being tested in action:

• Real or Simulated Site Work: Candidates complete a trial shift to demonstrate speed, thoroughness, and adherence to cleaning protocols. 
• Assessment Criteria: We evaluate time management, safety awareness, cleaning standards, and professional conduct while on-site.

Only those who meet our expectations proceed to onboarding.

Ongoing Monitoring & Quality Assurance

Our commitment doesn’t stop at hiring. We continuously monitor and improve performance:

• Supervisor Audits: Regular on-site inspections ensure cleaners maintain Clean Co’s standards. 
• Client Feedback Loops: Anonymous and direct feedback channels allow clients to share concerns or appreciation easily. 
• Re-Training When Needed: Any performance issues trigger targeted coaching and refresher training to address gaps quickly. 
• Monthly Team Meetings: We reinforce hygiene rules, safety updates, and service expectations, keeping everyone aligned. 

Training & Certification: Building Skilled Professionals

All cleaners receive structured training to work safely and effectively:

• Onboarding & Induction: Covering equipment use, chemical handling, SDS (Safety Data Sheets), and PPE requirements. 
• Infection Control & WHS: Critical in healthcare, childcare, and shared spaces, including cross-contamination prevention and safe waste disposal. 
• Upskilling Opportunities: For advanced services such as carpet steam cleaning, hard floor restoration, or specialised sanitisation. 
• Recognised Certifications: Where required, staff are enrolled in nationally recognised courses and receive appropriate credentials. 

Conduct & Confidentiality: Professionalism in Every Space

We protect your environment not only through cleaning but through behaviour:

• Code of Conduct: All staff commit to our standards of integrity, respect, and professionalism. 
• Zero-Tolerance Policy: Dishonesty, negligence, or disrespect is not tolerated and may result in immediate termination. 
• Confidentiality Agreements: Essential in legal offices, medical clinics, and corporate environments where privacy is critical. 

Technology That Enhances Accountability

We use smart tools to bring transparency to our operations:

• Digital Clock-In/Clock-Out: Ensures accurate attendance tracking and clear records of time spent on-site. 
• GPS-Enabled Scheduling: Allows efficient deployment and real-time monitoring of cleaners. 
• Mobile Incident Reporting: Staff can instantly log issues, requests, or incidents so our management team can act quickly. 

Our Promise: Peace of Mind with Every Clean

Clean Co stands firmly behind its people and processes:

• Satisfaction Guarantee: If you’re not happy with a clean, we’ll return for a re-clean within 24 hours. 
• Comprehensive Insurance: Public liability and workers’ compensation cover your premises and our staff. 
• Dedicated Account Managers: Business clients get a single point of contact to coordinate schedules, feedback, and tailored cleaning plans. 

We also regularly share testimonials and real-world stories where our vetting process has prevented potential issues, and we’re proud of the long-term relationships we’ve built with clients who stay with us year after year.

Ready to Work with a Cleaning Partner You Can Trust?

Clean Co’s cleaner vetting and verification process is more than a checklist; it’s the framework that protects your people, premises, and brand. When you choose us, you’re choosing verified, trained professionals who treat your workplace as carefully as their own.