Privacy Policy - Clean Co

At Clean Co, we are committed to protecting your personal privacy and handling your personal information responsibly. We understand that when you interact with us, you are trusting us with your data, and we take this responsibility seriously.

This privacy policy outlines how we collect, use, store, and disclose your personal information. It applies to all personal data collected through our website, over the phone, by email, and in the course of providing our commercial cleaning services.

Clean Co complies with the Privacy Act 1988 (Cth) and adheres to the Australian Privacy Principles (APPs), which govern the way we collect, use, disclose, store, secure and dispose of your personal information.

What Information We Collect

We collect both personal and non-personal information to deliver our services effectively and to improve your experience with us.

1. Personal Information

This may include:

Full name
Email address
Contact number
Business name
Job title
Street address
Any other information you provide when submitting a form or communicating with us

2. Non-Personal Information

We may also collect non-identifying information, such as:

IP address
Browser type
Device type and operating system
Website usage data, including time spent on pages and navigation patterns
Referring website URLs

This information helps us analyse trends, administer the site, and improve user experience.

3. Sensitive Information

In rare circumstances, we may collect sensitive information — such as health-related data — when it is relevant to the cleaning of medical or high-risk facilities. We only collect this type of information when absolutely necessary and with your explicit consent.

How We Collect Your Information

We collect personal and non-personal information in a number of ways, including:

When you complete forms on our website (e.g., quote requests, contact forms)
When you contact us via phone, email, or live chat
When you engage our services or provide feedback
Through cookies and third-party analytics tools (such as Google Analytics), which collect information about your browsing behaviour on our website

All data is collected directly from you unless it is unreasonable or impracticable to do so.

Why We Collect and Use Your Information

We collect your information for the following purposes:

To provide and manage our commercial cleaning services
To respond to your enquiries, provide quotations, and communicate with you about your service needs
To improve the functionality, design, and performance of our website
To send you relevant updates, offers, and newsletters (you may opt out at any time).
To comply with legal and regulatory obligations or requirements

We only use your personal information for the purposes for which it was collected unless otherwise permitted by law.

How We Store and Protect Your Information

We take the security of your personal data seriously and implement multiple safeguards to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures include:

SSL encryption for secure communication
Firewalls and malware protection on our systems
Password-protected databases and restricted access to authorised personnel
Secure cloud-based storage with trusted third-party providers

We retain your information only for as long as it is necessary to provide our services and fulfil legal or administrative obligations. Once your data is no longer required, we take reasonable steps to securely destroy or anonymise it.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose your data in the following circumstances:

To internal staff and contractors who need access to your information to perform their job functions and deliver our services
To third-party service providers we engage for business operations (such as CRM platforms, payment processors, website hosting, or email marketing tools)
To legal or regulatory authorities if required by law or to enforce our rights

We ensure that all third parties with whom we share your information comply with privacy standards equal to or greater than those set out in this policy.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and support our marketing efforts.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences and activity across sessions.

Types of Cookies We Use

Functional Cookies – Enable basic website functions and improve usability (e.g., remembering your preferences).
Analytical Cookies – Help us understand how visitors interact with our website using tools like Google Analytics.
Advertising Cookies – Track browsing habits to show relevant ads on other websites or social platforms.

Why We Use Cookies

Cookies help us:

Analyse user behaviour and site performance.
Improve user experience and functionality.
Tailor content and advertising to your interests.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality. For more information on managing cookies.

Accessing and Updating Your Personal Information

You have the right to access, correct, or update the personal information we hold about you.

To request access or a correction, please contact us using the details below. We may ask you to verify your identity before processing your request.

We aim to respond within 30 days of receiving your request.
In some cases, we may refuse access where permitted by law (e.g., if the request is unreasonable or may compromise others’ privacy). If this happens, we will explain why and inform you of your rights.

Direct Marketing Communications

We may use your personal information to send marketing materials about our services, promotions, or updates we believe may interest you.

You will receive such communications only if:

You have consented to receive them, or
You are an existing customer, and the content is relevant to services previously provided.

Opting Out

You can opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly

Once we receive your opt-out request, we will remove you from our marketing list within 5 business days.

Third-Party Links

Our website may contain links to external third-party websites.

Please be aware that we are not responsible for the privacy practices, policies, or content of these websites. We encourage you to review the privacy policies of any external sites you visit before providing them with your personal information.

International Data Transfers (if applicable)

In some cases, your personal information may be stored or processed in countries outside of Australia (e.g., if our third-party service providers host data overseas).

When we transfer your data internationally, we take steps to ensure it is protected with standards equivalent to Australian privacy laws, including:

Using providers with adequate data protection frameworks (e.g., GDPR compliance)
Entering into data processing agreements where required

Children’s Privacy

Our services are not directed at children under the age of 18.

We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a child without appropriate parental consent, we will promptly delete it. If you believe we may have collected such data, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When significant changes are made:

We will update the date at the end of this policy.
We may notify users via email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed of how we manage your personal information.

Last updated: 4 June 2025

Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how your information is handled, please contact us:

Clean Co
Email: [email protected]
Phone: 02 9189 4164
Address: Level 1/457 Elizabeth Street, Surry Hills NSW 2010, Australia

We take all privacy complaints seriously and will respond to your concerns as soon as reasonably practicable.