Welcome to Clean Co. We are a commercial cleaning services provider operating primarily in Sydney and surrounding areas. These Terms and Conditions govern your use of our website and the services we provide.

1. Introduction

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, please do not use our website or services.

These Terms and Conditions are effective as of the date of the latest update, which is noted at the end of this document.

2. Definitions

In these Terms and Conditions:

• “Company”, “We”, “Our”, and “Us” refer to Clean Co, the commercial cleaning service provider.
• “Client”, “You”, and “Your” refer to the individual or business using our services or website.
• “Services” refers to all commercial cleaning services and related offerings provided by Clean Co.
• “Site” refers to www.clean-co.com.au and any associated web domains owned by Clean Co.

3. Scope of Services

Clean Co provides a range of commercial cleaning services, including but not limited to office cleaning, medical centre cleaning, strata cleaning, and other specialised cleaning services.

Our services are primarily offered within Sydney and surrounding suburbs of New South Wales.

Certain services may be excluded or subject to limitations depending on the site conditions or client requirements. Custom service agreements or quotes will be provided upon request to accommodate specific needs.

4. Booking and Service Requests

Clients can request our services through the Clean Co website or by contacting us via phone.

Bookings are subject to availability and must be made with sufficient lead time, typically at least 48 hours before the desired service date.

Upon receiving a booking request, Clean Co may provide a quotation. Service commencement is confirmed once the client accepts the quotation.

For certain services, site inspections may be required prior to confirming the booking. Clients are responsible for providing access to the premises at the agreed times.

5. Pricing and Payments

Our pricing is determined based on the type and scope of services provided. Pricing models include fixed fees, hourly rates, or custom quotes depending on client requirements.

Payments are due as specified in the service agreement and may be required either prior to or after service completion.

We accept payments through credit card, bank transfer, or other methods communicated to the client.

All prices are inclusive of applicable taxes and any additional surcharges.

Late payments may incur fees or interest charges as detailed in individual invoices or agreements.

6. Cancellations and Rescheduling

Clients wishing to cancel or reschedule a service must notify Clean Co at least 24 to 48 hours before the scheduled appointment.

Cancellation or rescheduling requests made with less than the required notice period may incur cancellation fees or penalties.

Clean Co reserves the right to cancel or reschedule services due to unforeseen circumstances, including emergencies or events beyond our control (force majeure). In such cases, we will notify clients promptly and work to reschedule services where possible.

7. Client Responsibilities

Clients are responsible for providing Clean Co personnel with safe and reasonable access to the property at the scheduled times.

Valuables, fragile items, or any materials susceptible to damage should be secured by the client before service commencement.

Clients must ensure a safe working environment free of hazards that could affect the cleaners’ ability to perform their duties.

Clients are required to inform Clean Co of any special cleaning requirements, known hazards, or areas requiring particular attention or care.

8. Company Responsibilities

Clean Co commits to delivering the agreed cleaning services to a professional standard as outlined in the service agreement.

We employ trained, insured, and background-verified cleaners to ensure high quality and safety.

Where applicable, Clean Co uses eco-friendly and safe cleaning products that comply with relevant environmental and safety regulations.

We maintain all necessary safety and compliance standards in line with industry best practices.

9. Service Guarantees and Complaints

Clean Co strives to ensure client satisfaction. If any service is not performed to the agreed standard, clients may request a re-clean within a reasonable timeframe.

Complaints or service issues can be submitted via phone or email. We commit to acknowledging complaints promptly and working towards resolution within a reasonable period.

Our liability is limited to the re-performance of the service or refund of the service fee. We are not liable for any indirect, incidental, or consequential damages arising from service provision.

10. Insurance and Liability

Clean Co holds public liability insurance to cover damages or injuries arising during service provision.

We comply with all worker insurance requirements, ensuring that our employees are covered in accordance with applicable laws.

Clean Co is not responsible for damages resulting from pre-existing conditions or items not disclosed by the client.

Where applicable, our liability for damages is capped at the total amount paid by the client for the relevant service.

11. Intellectual Property

All content on the Clean Co website, including text, graphics, logos, images, and other materials, are the property of Clean Co or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may view and use the materials on the site solely for your personal, non-commercial use. Copying, reproducing, distributing, modifying, displaying, or creating derivative works of any content from the website without prior written permission from Clean Co is strictly prohibited.

Any unauthorised use of our intellectual property may result in legal action.

12. Privacy and Data Collection

Clean Co collects personal information necessary to provide our services, including but not limited to your name, contact details, billing information, and service preferences.

This information is used to process bookings, manage accounts, communicate with clients, and fulfil legal obligations.

By using our services or website, you consent to receive communications related to service updates, invoices, promotions, and other relevant information. You may opt out of marketing communications at any time.

We implement appropriate data security measures to protect your personal information from unauthorised access, alteration, or disclosure.

For more detailed information, please refer to our full Privacy Policy available on our website.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services for your convenience. These links do not imply endorsement or affiliation with Clean Co.

We do not control, monitor, or take responsibility for the content, privacy policies, or practices of any third-party sites or services.

Accessing third-party websites through links on our site is at your own risk, and we recommend reviewing the terms and privacy policies of any third parties you interact with.

14. Termination

Clean Co reserves the right to terminate or suspend services to any client at our discretion, including but not limited to breaches of these Terms and Conditions, non-payment, or unlawful activities.

Upon termination, all outstanding fees become immediately due, and any ongoing service agreements will be considered ended.

Clients must comply with any obligations outstanding at the time of termination, including payment and confidentiality obligations.

15. Changes to Terms

Clean Co reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Changes will be posted on the Clean Co website with an updated “Last Updated” date.

Your continued use of the website or our services after any changes constitutes your acceptance of the revised Terms and Conditions.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.

Any disputes arising under or in connection with these terms shall be resolved through good faith negotiation. If unresolved, disputes may be referred to mediation or the courts of New South Wales.

17. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Business Address: LEVEL 1/457 Elizabeth St, Surry Hills NSW 2010, Australia
• Email: [email protected]
• Phone: +61 2 91894164
• Office Hours: Monday to Friday: 8 am – 6 pm | Saturday & Sunday: Closed

We are committed to responding to enquiries promptly and assisting you with any issues related to these terms.